Returns & Refunds policy
Refund & Return Policy
Effective Date: July 9, 2026
At RedInk Cosmetics, we want you to be happy with your purchase. Please read our policy carefully before placing an order.
Returns
We accept returns of eligible items within 15 calendar days of the delivery date.
To be eligible for a return:
The item must be unused and unopened.
The item must be in its original packaging.
The item must be in resalable condition.
Proof of purchase or your order number is required.
Returns requested after 15 days from the delivery date will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as RedInk Cosmetics is not responsible for returns lost or damaged during transit.
Opened or Used Products
For the health and safety of our customers, opened, used, or tampered-with cosmetic products are not eligible for a refund, return, or exchange.
Please do not return opened products, as they cannot be restocked or resold.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the damaged product and packaging
Once your claim has been reviewed and approved, RedInk Cosmetics will replace the damaged or incorrect item at no additional cost.
Refunds
Once we receive and inspect your eligible return, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow your financial institution several business days to process and post the refund.
Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned or exchanged:
Opened cosmetics
Used cosmetics
False lashes that have been opened or worn
Beauty accessories that have been used
Sale or clearance items (unless damaged or defective)
Gift cards
Contact Us
If you have any questions regarding this policy, please contact us:
RedInk Cosmetics
Email: RedInkCosmetics@gmail.com
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail redinkcosmetics@gmail.com